Privacy & Cookie Policy

GDPR (General Data Protection Rules - May-2018)

Cookie Policy

Our website stores cookies on your device to remember you, analyse website traffic and provide personalised adverts. You can change your cookie and privacy settings to increase your privacy (see bottom of page). Our website cannot function properly without a cookie, it remember's your shopping cart.

We remember your cookie/privacy settings with a cookie called . If you agree to using cookies we'll store a cookie called "cookie_control" to remember this and another called "sid" which we'll use to refer to your personal data on our secure server. These are essential cookies, but you can controlk how they work and what information we store about you. If can change your privacy/cookie settings at any time.

If you agree, we also use a third party (Google) to provide extra tracking information.

Privacy Policy

What information is being collected?

Your IP address is stored to help identify security risks and

Information collected includes your name, billing and delivery address, email for order updates, phone for order queries / delivery updates, your order contents and history. Order history lets us keep a track of any order updates, emails or security risks.


Who is collecting it?
How is it collected?
Why is it being collected?
How will it be used?
Who will it be shared with?
What will be the effect of this on the individuals concerned?
Is the intended use likely to cause individuals to object or complain?

 

 

We're committed to protecting your privacy and will only use the information that we collect about you lawfully. You can check the information that we hold about you by contacting us. You may ask to correct or delete it and we'll do this within 28 days.

When you make an order and give us personal details, we will use a secure webpage (HTTPS encrypted) and secure database server (password protected). We only collect details we need to complete your order and will ask for permission before sending any marketing emails.

Remembering which pages you visit helps us to guide customers when they call for advice and track popular pages and products. We also remember IP addresses and browser details to stop automated robots from slowing down our system.

Contacting You

If you ask us to, we will email you discount coupons, exclusive offers and info. We wont text or call you for this. We'll take your privacy seriously and will never sell your details to another company for marketing. You can opt out at any time in our emails or on our website and your email address will be deleted from this list.

You can stop receiving these emails at any time by visiting our offers page and selecting "No Thanks". (You will then receive an email to ask if you wish to be removed from our list, where you can confirm by clicking the enclosed link.)

You'll only receive emails from us.
All details are confidential, not sold to another company for marketing
Remove yourself from our mailing list at any time.

Secure Payment Details

We do not store credit/debit card numbers, expiry dates or card security codes. We do not have access to them at any time.

On-line payments are taken directly from our credit card processing company (currently PayPal which uses 128 bit SSL encryption and anti-fraud technology).

To check you have a safe and secure web page, you may check for "https://" in your web browser's address bar or look for the saftey padlock on the status bar.

Details Shared with Other Companies

Delivery Companies
If you specify a "delivery phone number" and we use a courier (usually Royal Mail or DPD), we'll give them this number in case of any difficulty delivering your parcel. Some couriers give a delivery window and tell you when to expect your parcel via a text message to your mobile phone and email address. We'll also give the delivery company your name, delivery address and delivery instructions.

Delayed Parcels
If you tell us your parcel is delayed we will contact the delivery company to ask for re-delivery. We will need to supply your name, address and contact number

Supplier Direct Orders
Some orders are shown as "supplier direct", so we will pass on your name, address and number for delivery purposes only.

Cookies

We'll ask your permission to store cookies and you can delete them at any time. Our cookie only contains a unique reference number. We use this reference number on our computer to refer to your order, shopping cart and provide assistance while making an order. We also use this information to monitor and improve our services (e.g. tracking error messages). Our website wont function properly if you have cookies disbaled in your web browser.

What is a cookie? It's a small file that a website stores on your computer to remember things, only the same website (or server) can retrieve it. (Our cookie can be deleted by adding "?clear" to the end of this page's web address)

We may also use "Google Analytics Tracking" to see which pages are popular, if you would like to find out more just search for this using any internet search engine, like Google.

Links to Other Websites

We do not accept any responsibility for the content, cookies, tracking or privacy policy of other web sites we link to. This includes emedded content such as YouTube, which we may use to show you videos.

Who Are we?

Delphi Solutions Ltd (trading as The Baby Collection and Baby C) are the data admiistrators.