Customer Comments

"Thanks for all the Fantastic Messages"

We pride ourselves at being able to offer an exceptional highly rated personal service, before and after a sale.

Our top priority is to make you happy, so you will come back again and recommend us.

Below is a selection of comments we've received from our customers, without us asking for any feedback.


I looked on your site first at the safety aspects of the Grobag and it passed the British safety standards so I did my homework as you see and because i was very happy with the standard of your product i decided to show this to my daughter as the grow bag was for my granddaughter , my daughter wes very happy for me to go ahead with the. Of purchase the grow bag off you . I received the grow bag today which the posting from you was on time so was happy with that then when i opened the packaging i was very surprised to see how generous the grow bag was which i was more than happy with because it will last a long time with the baby growing . I checked over the product and the description you gave was spot on , i also checked the poppers and was very happy. I am of course not a fussy person myself but when it comes to my grandchild i have to be as you understand but i am very very pleased with this product of this quality and at such a good price!? I took the grow bag over to my daughter ( the boss lol) and she is very fussy and she was over the moon with the bag and and all the safety features of the bag. Oh and my granddaughter loves the embroidered animal on the front , so yes i got 2 ladies very happy with your product so I'm happy too because for once i got it right lol. I will defiantly be buying from your site again as i can see its good quality things and no corners are cut.
Thank you
One very happy customer

Mr George, Gwent

Thank you very much for your first class and quick serevice.
I ordered yesterday and it arrived today.

Ms Lucus, Kent

Just to let you know that the order arrived this morning in perfect condition.
Thank you very much for the excellent service, the Bears are terrific my Mother loves them.

Mr Hannaford, Devon

I really wanted to leave feedback to say what an excellent service I have received from you. The range of grobags that you offer is great and your prices are the best I found. In addition to that I got a discount for being a Tamba member and my order was upgraded for free to next day delivery.
I am now in receipt of three gorgeous sleeping bags for my children around 24 hours after placing my order.
Thanks so much for a great service- I hope to use you again in future,

Dr McNamara, mother of twins, Lancashire

Having never used The Baby Collection before I was hesitant at how quickly I would get my daughters Grobag. The service was fab! Ordered on a Weds, it was dispatched Thurs and received it on the Friday that was only First Class Post service too! Grobag is great, thank you for making online ordering simple.

Mrs Wilkinson, Surrey

I ordered a Grobag at the last minute before a trip and was concerned it wouldn't arrive in time. The Baby Collection staff were very helpful and swift in replying my enquiries. And the Grobag arrived a day earlier than expected!
Very happy, will definitely come back again.

Miss Cribio, Spain

I was waiting for my son to have his first night in the grobag duvet to send you this. I am pleased to advise it was a real success and we all love it! Thank you so much for all your help and advice. I have just recommended my friend to buy it from you so you should get an order soon!

C.Andrew, West Sussex

I would like to say, what an outstanding service I have received. Ordered Disney stickers on 1st July and arrived 2nd July.
Can't get better than that. Will definitely be spreading the word and will be coming back.
Thank u so much

Mrs Cornish, Somerset

I just wanted to thank you for your reliable fast and cheap service. Your website is easy to navigate too - which shouldn't be under-estimated!
I have ordered from you twice now as your prices are great, designs and sizes available, low postage and fast delivery.
Great job, keep it up!!!

Miss Kruger, Surbiton

Ordered 2 grobags - excellent value for money, one the wrong size. Customer service excellent, exchanged swiftly with minimal fuss. Will be sure to come back

Mrs Grant, Hampshire

Thank you very much for your very prompt service. Item ordered yesterday afternoon, arrived this morning! The item ordered was also very competitively priced in comparison with high street stores.

I'm very impressed!

C Collins, Colchester

Thanks you for your fast answer!
I communicate you that today I have received my order and I am very pleased both with the product and with your polite service!
I will return for sure on your site for my purchases!
Kindest regards

Mrs Fabbro, Italy

Received my delivery at the start of the week. Just wanted to say how pleased I was with your service - excellent customer services, really good selection of products and great prices- you will be my 1st port of call next time there something i need! Thanks for all your help

Mrs Stuart, Edinburgh

Item received just in time for our holiday last week, many thanks for your excellent service and communication.

Mr Lambert, UK

Once again thank you so much for everything you have done to help us with this. I'm so looking forward to receiving the beautiful dress!

Having worked in the customer service industry in some shape or form for most of our lives, I have to say both my partner and I have been absolutely blown away by your wonderful service! Nothing has been too much trouble for you.

I have now had time to sit down and look through the rest of your site and you will shortly be receiving another order for the gro-bags which you currently have at a fantastic price!

I will also be forwarding the link to my friends whose babies will also shortly be in need of 6-18 month sizes so hopefully you will get some more orders.

Miss Charlwood, Crawley

Excellent service , fast efficient and correct , well done.

Miss Ilsley, Alton

Thank you for your prompt response.
This is my second purchase with you and I wish other companies offered the same customer service and fast delivery.

Mrs Greene, Alresford

Best service and best prices I've come across on high street or internet by a mile. I'm really happy to find somewhere that goes the extra mile to please customers in stock quality/prices/service and delivery.

Mrs Algar, Littlehampton, West Sussex

Thank you very much - what great customer service! I look forward to receiving my order.

Mrs Laird, Fife

Thank you for the super fast delivery of my lovely Tooth Fairy Bell. Perfect!

Mrs Musicka, Enfield, Middlesex

I am never normally moved to make comments good or bad but I place an order yesterday at 1pm and received it today at 10.30am and the price was better than the high street! Now that's what I call service! Thank you very much.

Mrs S.E., Hope Valley

I am very happy to say that the Pewter Childs Mug arrived this morning in perfect condition !
I was quite surprised to see the mailman with it on my walkway so quickly!! We are very pleased and will most definately be using your services again.


Clare and Geoffrey Blythe, Smithtown, NY, USA

I would just like to thank-you for the excellent service from Baby Collection. From the moment I placed my order I was advised about what was happening and what should be done if things did not proceed satisfactorily. A matter of days later the perfectly packed and protected article arrived, and I am delighted with it!

Thanks again

Ms M.D., Oxfordshire

Just wanted to let you know that my order arrived this morning and I'm really pleased with it. Thank you also for the discount offer. I'll be be back on the site before Christmas to see if there is anything else I would like to buy. The price was excellent but more importantly the quality was fab. I greatly appreciated the prompt communication during my order.

I'll definitely recommend your site to my friends and family.

Kind Regards


Send us your feedback now

All customer comments are shown with their kind permission